JUNIOR SUPPORT TECHNICIAN
An exciting role has arisen for a global advertising company, for a Junior Support Technician. The role is based in our Birmingham Office but will also include support sites Bristol and Milton Keynes.
This is an exciting opportunity for someone with excellent customer service skills to join an award winning and successful organisation that are looking to train and develop the right individual.
You will have the opportunity to develop your knowledge and skills, take on the responsibility of supporting customers and providing 1st line and 2nd line technical support to all users. It is highly important that excellent interpersonal skills are combined with a methodical approach. The role is a fantastic opportunity for a recent graduate or junior to kick start their career in IT, gaining exposure to various aspects of a market leading and growing advertising company.
As the successful candidate, you will be required to:
Responsible for all 1st and 2nd line support queries, problems and incidents, utilising all available support materials and expertise to try and successfully restore systems to full working order
Responsible for accurate call logging providing details on resolution and lessons learnt
Responsible for resolving issues promptly and efficiently coupled with sound technical trouble shooting capabilities
In addition to the duties and responsibilities listed, the job holder is required to perform other duties as assigned by their Manager from time to time
Key Skills and Attributes
Excellent communication and problem solving skills
Ability to work under pressure
Ability to relay complex technical information to non-technical staff
Up to date with the latest technologies
Solid understanding of the importance of meeting tight deadlines
Core personal attributes should include being logical, outgoing, highly organised and service-orientated IT support professional
A focus on customer satisfaction, with strong interpersonal skills and responsiveness
Teamwork: We work as a team and you should not be afraid to roll your sleeves up and tackle or assist with any client-based issue. You must be calm, self-assured and able to work under the supervision of a team Leader
Basic experience in troubleshooting relevant, common technologies such as:
Microsoft Windows Operating Systems.
Microsoft Office, 365 and other associated applications
Common Business Applications
Building of hardware
Any exposure to the below would be a major advantage
Knowledge of supporting and administration of smartphones and tablets
Knowledge and experience of iPhone/ Pad and Android configuration and administration
Understanding of networks for trouble shooting
Knowledge and experience of Zendesk or similar call-logging system an advantage
Experience of remote administration