Added 19.09.17


An exciting role has arisen for a global advertising company, for a Junior Support Technician. The role is based in our Birmingham Office but will also include support sites Bristol and Milton Keynes.


This is an exciting opportunity for someone with excellent customer service skills to join an award winning and successful organisation that are looking to train and develop the right individual.

You will have the opportunity to develop your knowledge and skills, take on the responsibility of supporting customers and providing 1st line and 2nd line technical support to all users. It is highly important that excellent interpersonal skills are combined with a methodical approach. The role is a fantastic opportunity for a recent graduate or junior to kick start their career in IT, gaining exposure to various aspects of a market leading and growing advertising company.


As the successful candidate, you will be required to:

Responsible for all 1st and 2nd line support queries, problems and incidents, utilising all available support materials and expertise to try and successfully restore systems to full working order

Responsible for accurate call logging providing details on resolution and lessons learnt

Responsible for resolving issues promptly and efficiently coupled with sound technical trouble shooting capabilities

In addition to the duties and responsibilities listed, the job holder is required to perform other duties as assigned by their Manager from time to time

Key Skills and Attributes

Excellent communication and problem solving skills

Ability to work under pressure

Ability to relay complex technical information to non-technical staff

Up to date with the latest technologies

Solid understanding of the importance of meeting tight deadlines  

Core personal attributes should include being logical, outgoing, highly organised and service-orientated IT support professional

A focus on customer satisfaction, with strong interpersonal skills and responsiveness

Teamwork: We work as a team and you should not be afraid to roll your sleeves up and tackle or assist with any client-based issue. You must be calm, self-assured and able to work under the supervision of a team Leader


Technical Experience

Basic experience in troubleshooting relevant, common technologies such as:

Microsoft Windows Operating Systems.

Microsoft Office, 365 and other associated applications

Common Business Applications

Building of hardware


Any exposure to the below would be a major advantage

Mac OS

Microsoft Exchange

Office 365

Knowledge of supporting and administration of smartphones and tablets

Knowledge and experience of iPhone/ Pad and Android configuration and administration

Understanding of networks for trouble shooting

Knowledge and experience of Zendesk or similar call-logging system an advantage

Experience of remote administration


If you think this role matches your experience and ambitions, please send your CV to careers.mccanncentral@mccann.com. Due to the high number of applications we get, we can’t guarantee you’ll hear from us.

Work with us.

We’re always on the look out for exciting new talent across all disciplines, so if you think you’ve got what it takes, please send your CV to careers.mccanncentral@mccann.com.

McCann Birmingham do not accept unsolicited agency CVs. Please do not send or apply unsolicited CVs to any of our job opportunities advertised on our website or directly to any employee of McCann. McCann Birmingham will not be responsible for any fees that may relate to unsolicited CVs.



Communications House,
Highlands Road,
Shirley, Solihull,
West Midlands B90 4WE


0121 713 3500

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Please contact:
Jonathan Jesson
07837 595 782

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