To efficiently deliver 1st and 2nd line technical and business application support for the agency.
The successful candidate will be an articulate, enthusiastic, well-presented and possess excellent written and oral communication skills. Experience working within a digital, media or creative agency is advantageous but not essential.
Core personal attributes should include being logical, outgoing, highly organised and service-orientated. We work as a team and the candidate should not be afraid to roll their sleeves up and tackle or assist with any client-based issue. Must be calm and self-assured, driven and able to work with a team under the supervision of an IT Manager.
You must be able to work under pressure whilst relating complex technical information to non-technical staff. This role requires the successful applicant to remain up to date with the latest technologies and have a solid understanding of the importance of meeting tight deadlines.
Technical Skill Set
To efficiently deliver 1st and 2nd line Mac/PC support queries, problems and incidents, utilizing all available support materials and expertise to try and successfully restore systems to full working order.
You must be accurate in call logging providing details on resolution and lessons learnt. You should have experience with resolving issues promptly and efficiently coupled with sound technical trouble shooting capabilities.
Whilst support will be split between Windows and Mac systems we are ideally looking for someone who leans towards Mac systems and has experience in supporting them in an Enterprise Active Directory environment. There will also be a large element of business application support as well as additional ad-hoc project work.
Skills and Experience
Knowledge and 2 years’ experience of Mac OSX/Windows (with an emphasis on Mac) client.
Experience in troubleshooting DTP applications including Microsoft Office, Adobe Creative Suite
Knowledge and experience of active directory tools
Mac/PC Hardware troubleshooting
Business Application Support
Knowledge and experience of Zendesk or similar ITSM tools.
Good communication and interpersonal skills
Support and administration of smartphones and tablets
Windows Server fundamentals
Skype for Business
A cross-platform expertise is preferred as we have a 60% Windows, 40% Mac environment (400 plus users total across 3 x core sites)
A keen interest in Technology