Added 27.09.17

TELEPHONIST – Monday to Friday 1pm – 6pm

We're the Birmingham branch of the world’s largest advertising and communications network - McCann Worldgroup - which boasts over 200 offices in 130 countries worldwide and we are recruiting for a very well presented, professional and confident individual to join our team.


We are seeking a bright and switched on Telephonist to manage a busy switchboard. This is an all-round, varied position which will require the successful individual to use their initiative, prioritise their work wisely and communicate at all levels. There will be elements of reception and front of house duties; therefore, you’ll need a delightful and well-presented demeanor.


This is a fantastic opportunity for someone who really wants to immerse themselves into the world of a leading agency. You must have plenty of enthusiasm to maintain high standards in a busy, demanding environment. If you have had prior telephonist experience and like the sound of working in this cool, innovative agency then apply today!


This position is open to candidates looking for part time work, Monday to Friday 1pm-6pm.


Duties will include



Operate the switchboard answering calls in a polite and efficient manner ensuring calls are directed to correct locations


Manage the booking systems for meeting rooms and negotiate changes as required


Receive all deliveries ensuring they are delivered to the correct recipient


Maintain the reception area at key points throughout the day to cover the absence of the Front of House Receptionist


Ensure the signing-in procedure is adhered to and all visitors receive a visitors’ pass


Liaise with staff to arrange taxis for clients and visitors


Book conference call lines and negotiate changes as required


Liaise with Facilities Management on any Health and Safety concerns



In addition to the duties and responsibilities listed, the job holder is required to perform other duties as assigned by their Manager from time to time.





Excellent organisation skills

Impeccable personal presentation

Ability to remain calm when working under pressure

Excellent interpersonal skills and telephone manner

Ability to deal with clients and colleagues at all levels

Open and friendly personality

Ability to act with tact and diplomacy when necessary

Microsoft Office proficient



A bit of sell: McCann is a Gold Investor in People. We’ve got training coming out of our ears and track record of promoting from within. We provide breakfast* chocolate** fruit*** and a load of other nice stuff**** that just might make every day a little better.


*Breakfast of the continental type only.

**Chocolate Fridays. Clue is in the title.

***Fruit every day. Not for resale.

****Make it to interview and we can tell you all about it. Terms and conditions apply.





If you think this role matches your experience and ambitions, please send your CV to Due to the high number of applications we get, we can’t guarantee you’ll hear from us.

Work with us.

We’re always on the look out for exciting new talent across all disciplines, so if you think you’ve got what it takes, please send your CV to

McCann Birmingham do not accept unsolicited agency CVs. Please do not send or apply unsolicited CVs to any of our job opportunities advertised on our website or directly to any employee of McCann. McCann Birmingham will not be responsible for any fees that may relate to unsolicited CVs.



Communications House,
Highlands Road,
Shirley, Solihull,
West Midlands B90 4WE


0121 713 3500

New client?

Please contact:
Jonathan Jesson
07837 595 782

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