TELEPHONIST – Monday to Friday 1pm – 6pm
We're the Birmingham branch of the world’s largest advertising and communications network - McCann Worldgroup - which boasts over 200 offices in 130 countries worldwide and we are recruiting for a very well presented, professional and confident individual to join our team.
We are seeking a bright and switched on Telephonist to manage a busy switchboard. This is an all-round, varied position which will require the successful individual to use their initiative, prioritise their work wisely and communicate at all levels. There will be elements of reception and front of house duties; therefore, you’ll need a delightful and well-presented demeanor.
This is a fantastic opportunity for someone who really wants to immerse themselves into the world of a leading agency. You must have plenty of enthusiasm to maintain high standards in a busy, demanding environment. If you have had prior telephonist experience and like the sound of working in this cool, innovative agency then apply today!
This position is open to candidates looking for part time work, Monday to Friday 1pm-6pm.
Duties will include
Operate the switchboard answering calls in a polite and efficient manner ensuring calls are directed to correct locations
Manage the booking systems for meeting rooms and negotiate changes as required
Receive all deliveries ensuring they are delivered to the correct recipient
Maintain the reception area at key points throughout the day to cover the absence of the Front of House Receptionist
Ensure the signing-in procedure is adhered to and all visitors receive a visitors’ pass
Liaise with staff to arrange taxis for clients and visitors
Book conference call lines and negotiate changes as required
Liaise with Facilities Management on any Health and Safety concerns
In addition to the duties and responsibilities listed, the job holder is required to perform other duties as assigned by their Manager from time to time.
SKILLS & EXPERIENCE
Excellent organisation skills
Impeccable personal presentation
Ability to remain calm when working under pressure
Excellent interpersonal skills and telephone manner
Ability to deal with clients and colleagues at all levels
Open and friendly personality
Ability to act with tact and diplomacy when necessary
Microsoft Office proficient
A bit of sell: McCann is a Gold Investor in People. We’ve got training coming out of our ears and track record of promoting from within. We provide breakfast* chocolate** fruit*** and a load of other nice stuff**** that just might make every day a little better.
*Breakfast of the continental type only.
**Chocolate Fridays. Clue is in the title.
***Fruit every day. Not for resale.
****Make it to interview and we can tell you all about it. Terms and conditions apply.